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APP-CSR-254043 Error When Scheduling Tasks With Planned Effort Expressed In Days (Doc ID 744899.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.0.4 and later
Information in this document applies to any platform.
FORM: CSXSRISR.FMB

Symptoms

Problem Statement
When attempting to schedule a task with planned effort expressed in days using 'Assisted' option of the Advanced Scheduler, the following error occurs:


APP-CSR-254043: No plan options were found for task within number: <task>. Consult your service manager for a resolution.



Steps To Reproduce
1. Log in with 'Field Service Manager' responsibility.
2. Navigate to 'Field Service Representative' > 'My Service Request' > 'Create Service Request'.
3. Create a new Service Request.
4. Create a task and enter planned effort in days.
5. Schedule the task with Advanced Scheduler using the 'Assisted' option.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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