12: Oracle iStore Add Items to Cart Error: "The Application is Currently Not Available" and Browser Errorstack "Java.Lang.Numberformatexception" (Doc ID 745003.1)

Last updated on JULY 11, 2022

Applies to:

Symptoms

When attempting to add item(s) to the iStore shopping cart the following error occurs.

Error

The application is currently not available or an unexpected error has occured. 
Please try again later. 
If this message persists, please contact the system administrator

ERRORSTACK (view source of browser)
Message: Error in IAS Cache: java.lang.NumberFormatException
Stack:
oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache:
java.lang.NumberFormatException
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:712)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:2952)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:2900)
at oracle.apps.ibe.shoppingcart.quote.TaxInfo.getPrintedTaxName(TaxInfo.java:390)
at oracle.apps.ibe.shoppingcart.quote.TaxInfo.getTaxInfo(TaxInfo.java:224)
at
oracle.apps.ibe.shoppingcart.quote.ShoppingCart.fillPriceSummaryInformation(ShoppingCart.java:12087)
at oracle.apps.ibe.shoppingcart.quote.ShoppingCart.load(ShoppingCart.java:11915)
at _ibeCScdViewA._jspService(_ibeCScdViewA.java:1362)






.

Changes

Vertex (partner tax calculation) recently implemented.

New implementation of Oracle Applications Release 12 (not upgrade).

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.