12: Oracle iStore Add Items to Cart Error: "The Application is Currently Not Available" and Browser Errorstack "Java.Lang.Numberformatexception" (Doc ID 745003.1)

Last updated on JUNE 05, 2016

Applies to:

Oracle iStore - Version 12.0.0 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

When attempting to add item(s) to the iStore shopping cart the following error occurs.

Error

The application is currently not available or an unexpected error has occured. 
Please try again later. 
If this message persists, please contact the system administrator


ERRORSTACK (view source of browser)
Message: Error in IAS Cache: java.lang.NumberFormatException
Stack:
oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache:
java.lang.NumberFormatException
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:712)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:2952)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:2900)
at oracle.apps.ibe.shoppingcart.quote.TaxInfo.getPrintedTaxName(TaxInfo.java:390)
at oracle.apps.ibe.shoppingcart.quote.TaxInfo.getTaxInfo(TaxInfo.java:224)
at
oracle.apps.ibe.shoppingcart.quote.ShoppingCart.fillPriceSummaryInformation(ShoppingCart.java:12087)
at oracle.apps.ibe.shoppingcart.quote.ShoppingCart.load(ShoppingCart.java:11915)
at _ibeCScdViewA._jspService(_ibeCScdViewA.java:1362)






.

Changes

Vertex (partner tax calculation) recently implemented.

New implementation of Oracle Applications Release 12 (not upgrade).

Cause

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