Cannot Change Start / End Date for an Extended Warranty Created From Order Management (Doc ID 745539.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.0.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to change the start date for a contract that is created from a sales order, the following error occurs:

Updating billing attributes is not allowed because billing has been already processed.

STEPS

The issue can be reproduced at will with the following steps:

1. Create a sales order for a serviceable product.
2. Create a line for a service.
3. Ship the product.
4. Run Workflow Background Process and Order Processing programs to create the extended warranty.
5. Open the extended warranty for update and attempt to change the start date. The message appears.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms