Webadi Create Doc Fail - Office 2007 - System hangs

(Doc ID 746192.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Applications Desktop Integrator - Version to [Release 11.5]
Managed Cloud Services Non Outage Incident
Information in this document applies to any platform.
This problem can occur on any platform.


On apps
When using Web ADI on Office 2007, the Create Document fails when creating the spreadsheet.
Enabled the Macro Security, Active X and added VB in Publishing per note , but still will not create a spreadsheet template.
Using the Desktop Integration version from Responsibility, not the desktop installed version.

Steps to Reproduce:
Create Document
Excel opens, but no template is created.
Cannot find any error messages.

Then system hangs.

The following error has occurred:
The bne.log file shows:
12/5/08 10:32 AM TRACE BneFileDownloadPage1::createPage() Start
12/5/08 10:32 AM ERROR BneFileDownloadPage1::createPage() Exceeded maximum wait time for bootstrap download to occur. This may have been caused by high load on the server or some other network error.
12/5/08 10:32 AM TRACE BneUIXUtils.createErrorPage() Start


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