Extended Warranties Are Displayed Twice In Install Base Contracts Link (Doc ID 746412.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 29-Jan-2014


Symptoms

On 11.5.10:

The same Extended Warranty number appears multiple times in the Contracts Link of the Item Instance UI
for a component of a configured product.

STEPS

The issue can be reproduced at will with the following steps:

1. Create a sales order for a configured product. The parent and components will appear in the order.

2. Add a service line, one that references line 1.1 of the order.  The order has this appearance:

Line 1.1 PARENT PRODUCT
Line 1.1...1 SERVICE
Line 1.1..1 COMPNENT
Line 1.1..1 SERVICE

3. Ship the product.

- Run Workflow Background Process for OM Order Line to close the lines for the service.

- Run Order Capture Integration (Order Processing in R12) to create the Extended Warranty.

4. Navigate to Oracle Installed Base using the Oracle Installed Base User responsibility.

- Search for the sales order number. Multiple products are listed.

- Select the link for the component.

- Select the contracts line.

The contract that was created for the service is listed twice.

Cause

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