Claim Settlement Fetcher Error: "There Is No Claim Investigation Application For Claim Id" (Doc ID 746418.1)

Last updated on AUGUST 01, 2024

Applies to:

Symptoms

Claim Settlement Fetcher concurrent program log file shows the error.

Error

(1) There is no claim investigation application for claim ID 123456 on the specified receipt. Please enter a different claim ID or receipt ID. 
(2) An error happened when trying to do Split Claim Reapplication in AR. 

Claim Settlement Fetcher log file

-------------- DED91812 --------------
claim amount settled = 500
claim amount remaining = 0
Credit/Debit Memo total amount = -500
Credit/Debit Memo line amount = -500
Credit/Debit Memo tax amount = 0
Credit/Debit Memo freight amount = 0
----
Difference Amount = 0
g_writeoff_threshold = 50
Recalculated Settlement Amount = -500
DED91812 --> Failed.
(1) There is no claim investigation application for claim ID 123456 on the specified receipt.
Please enter
a different claim ID or receipt ID.
(2) An error happened when trying to do Split Claim Reapplication in AR.

Credit memo exists as data exists in the following table.

Cause

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