R12-Auto Credit Hold Not Firing (Doc ID 747695.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 30-May-2012***
***Checked for relevance on 20-Dec-2013***

Symptoms

On 12.0.4 in Production:
Automatic credit holds are not being applied to Sales Order after upgrade from 11.5.9 to R12.User can BOOK sales order above the credit limit set. There is no HOLD or WARNING message displayed.

EXPECTED BEHAVIOR
When user book a Sales Order more than the Set Credit Limit user should receive a hold or warning
message.

STEPS
=====
The issue can be reproduced at will with the following steps:
1. Verified Customer had following settings: (SEE ENCLOSED)
A) Credit Check - box checked @ site level
B) Verified Credit Profile amounts for USD were created (75K limit)
2. Created Sales Orders
A) Created line for 200K
B) Booked Sales Order
--> Should have gone on credit hold. Received no hold or even a warning

BUSINESS IMPACT
=============
The issue has the following business impact:
Financial impact as customer credit limits are not being automatically applied to customers.

Cause

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