My Oracle Support Banner

Assignment Manager Button Next To Assignee Field is Disabled in Task Tab of CSXSRISR Form (Doc ID 747858.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
Find that the Assignment Button button next to Assignee filed is disabled in the Task Tab under Service Request form (CSXSRISR).

EXPECTED BEHAVIOR
Expect Assignment Button button to be enabled.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Login and choose any non-seeded Customer Support responsibility.
2. Open the Create Service Request form and query for any SR
3. Go to Task Tab and see that the Assignment Button button next to the Assignee field is disabled (grayed out).

Due to this issue, users cannot use the Assignment Manager functionality.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.