Performance Issue - Search On Assisted Scheduler Takes A Long Time
(Doc ID 748157.1)
Last updated on MAY 19, 2020
Applies to:Oracle Scheduler - Version 12.0.4 and later
Information in this document applies to any platform.
-- Problem Statement:
On 12.0.4 Production
Find that the search on assisted scheduler takes a long time and this is happening after the upgrade to R12.
-- Expected Behavior
It is taking about 2 minutes and 44 seconds. It should take less than 8 seconds. The dispatches are going to have customers on the phone waiting.
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Navigation: Service Request >> Find Service Request >> Search for SR >> Select task (In-planning)
>> click on scheduler button >> select territory qualifiers, assisted, skills >> Click Search button
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