How To Abort And Purge WFERROR Messages Of Type SERVEREQ (Service Request).
(Doc ID 748182.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
Within the environment there are a large number of WFERROR error messages of type SERVEREQ (Service Request).
These were caused by various failures in the workflow, but a typical error would be similar to the following:
Error in Workflow SERVEREQ/1101510-831899-EVT [CS_WF_SR_CANT_FIND_OWNER]
What is the recommended method for a bulk purge on these items?
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In this Document
|The first thing to understand is that a SERVEREQ workflow in an Error state may be very valid and it is recommended that workflows not be aborted or purged without truly understanding the cause of the error.|