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How To Abort And Purge WFERROR Messages Of Type SERVEREQ (Service Request). (Doc ID 748182.1)

Last updated on OCTOBER 22, 2018

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 05-NOV-2013***


Purpose

Within the environment there are a large number of WFERROR error messages of type SERVEREQ (Service Request). 

These were caused by various failures in the workflow, but a typical error would be similar to the following:

Error in Workflow SERVEREQ/1101510-831899-EVT [CS_WF_SR_CANT_FIND_OWNER]

What is the recommended method for a bulk purge on these items?

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 The first thing to understand is that a SERVEREQ workflow in an Error state may be very valid and it is recommended that workflows not be aborted or purged without truly understanding the cause of the error. 
References

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