Repair Order Error: 'Column Account_number Must Have A Value' While Creating Contact (Doc ID 748467.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 05-NOV-2015**


Symptoms

While creating a contact in the Repair Order form the following error occurs :

ERROR
Column account_number must have a value


The issue can be reproduced at will with the following steps:
1. Set profile "AR: Automatic Contact Numbering" is set to 'Yes'
2. Go to the Repair Order form and add a new contact to an existing SR.
3. Enter the mandatory information and check the 'create account' check box
4. Save and get the reported error.

Cause

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