Install Base Transaction Error Stuck in CSI_TXN_ERRORS Without an Error Message (Doc ID 748888.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Install Base - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to ship an order for an Install Base tracked item the transaction fails with an error in CSI_TXN_ERRORS without an error message

SOURCE_TYPE CSISOSHP
SOURCE_ID 20278
TRANSACTION_TYPE_ID 51
PROCESSED_FLAG E
ERROR_TEXT
INV_MTL_TXN_ID 20278
SOURCE_HEADER_REF 8000145
SOURCE_HEADER_REF_ID 2498
SOURCE_LINE_REF_ID 1930


The issue can be reproduced at will with the following steps:

1. Ship Order for an Install Bases tracked item
2. Check error message in CSI_TXN_ERRORS table

Cause

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