Workflow Notification Mailer Fails To Send When Rendering OA Framework Based Content (Doc ID 749095.1)

Last updated on MARCH 02, 2016

Applies to:

Oracle Workflow - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 22-Oct-2013***

Symptoms

Workflow notification mailer fails when rendering OA Framework based notification contents.

Mailer log file contains the following error:

oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException 
-> oracle.apps.fnd.wf.mailer.FormatterException: Problem parsing XML 
-> org.xml.sax.SAXException: Problem obtaining the RESOURCE content 
-> oracle.apps.fnd.wf.mailer.FormatterException: Unable to locate the start/end body tags 
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3142) 
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:562) 
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:196) 
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1212) 
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:301) 
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:268) 
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:253) 
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:338) 
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:77) 
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:637) 
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:596) 
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283) 
at java.lang.Thread.run(Thread.java:570) 
Caused by: org.xml.sax.SAXException: Problem obtaining the RESOURCE content 
-> oracle.apps.fnd.wf.mailer.FormatterException: Unable to locate the start/end body tags

Cause

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