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Problem Code Mapping causes - A Duplicate Mapping Criteria Already Exists in the Database - Error (Doc ID 749725.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 when attempting to map all unmapped problem codes to a category the following error
appears and it is not possible to complete the mapping:
A Duplicate Mapping Criteria Already Exists in the Database.

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. Customer Support -> Setup -> Service Requests -> Problem Code Mapping
2. Click on the Unmapped Problem Codes and attempt to map to an Item or Item Category.
3. Error appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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