You Are Unable to Cancel Order Lines Using the IN: Purchase Order Change / POCI (860)

(Doc ID 749904.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Order Management - Version 11.5 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
This problem can occur on any platform.



Symptoms

When attempting to import POCIs comprising order line cancellation via the e-Commerce Gateway, the
POCI transaction is trapped in the OM error corrections table  The following error occurs:

ERROR


"The reason for this change is either not provided or invalid. (OBJECT=ORDER LINE)"

Not A Bug: This only occurs for the cancellation of order lines via the POCI.  If you want to cancel the
entire order, then you are able to successfully process the POCI into OM.  Also, note that for the
cancellation of the entire order - you are utilizing the identical reason again without error.  Hence,
the error message appears to be contradictory between the line and header processing.

STEPS

1.  The POI file is imported via the e-commerce gateway seeded 850 program (e-Commerce
Gateway-requests run inbound) and then imported into the OM application using the seeded Order
Import program
2.  Book the Order
3.  The POCI file is imported via the e-commerce gateway seeded 860 program (e-Commerce
Gateway-requests run inbound) and then imported into the OM application using the seeded Order
Import program The POCI transaction is trapped in the OM Error corrections table
4.  The Error message is shown in the corrections table "The reason for this change is either not
provided or invalid. (OBJECT=ORDER LINE)"

As previously mentioned, the identical change reason was used for a separate POCI that successfully
cancelled an entire order.  However, in the case shown in this SR when cancellation of the order
line is attempted via the import of a POCI, the above error message is generated.



Cause

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