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Special Services (Accessorials) Do Not Rate When There Is No Order on a Shipment (Doc ID 750066.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management - Version 5.5.05 to 6.0 [Release 5.5 to 6]
Information in this document applies to any platform.
This problem can occur on any platform.


-- Problem Statement:
On 5.5.05:
Special services (accessorials) are not rated when there are no orders on the shipment that is being rated. This issue occurs when rating a shipment with no orders (For example, Shipment As Work - SAW Shipments) or when running RIQ Find Rates.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1- Navigate to Transportation Planning and Execution > Shipment Management > Buy Shipments
> Create new manual shipment / Shipment As Work (SAW).
2- On the shipment "Financials" tab > define both Rate offering and rate record that has a base and Accessorial Cost
3- Select the shipment > Actions > Change shipment details > Recalculate shipment cost.
4- The result is that only the Base Cost is calculated and the Accessorials are not calculated

Due to this issue, users cannot rate Shipment as Work accessorials.


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