Service: "Currency formatting cannot be done without currency code" & "APP-FND-00531" Error Creating Charge Lines (Doc ID 750089.1)

Last updated on APRIL 06, 2016

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 15-Aug-2014***

CSXSRISR.fmb


Symptoms

When attempting to complete a Charge Line and submit within the Charges Tab of the Service Request the following error results:

Currency formatting cannot be performed without a currency code

APP-FND-00531: The amount could not be correctly formatted. The correct format is 9999 or -9999

Form: FRM-41050: You can not update this record

Steps To Reproduce:
1. (R) Customer Support -> Service Requests -> Create Service Request
2. Build or retrieve new/existing Service Request -> Charges Tab
3. Create new Charge Line.
4. Click submit


Cause

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