Error in Participation Process: Compensation Workbench (Doc ID 750095.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Compensation Workbench - Version 12.0 HRMS RUP 7 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When attempting to run the "Participation Process: Compensation Workbench", it processed fine.
Then the process is backed out. When submitting the process again, one of the Multithread process fails with the following error occurs:

ERROR
ORACLE error 20001 in FDPSTP

Cause: FDPSTP failed due to ORA-20001: BEN_91665_BENMNGLE_ERRORED: N, ORA_ERRCODE, -6502
ORA-06512: at "APPS.FND_MESSAGE", line 498
ORA-06512: at "APPS.BEN_MANAGE_LIFE_EVENTS", line 6061
ORA-06512: at "APPS.BEN_MA

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Login to HRMS Manager Responsibility.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request and select Participation Process: Compensation Workbench.

Cause

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