IEXRCALL: Dispute History Doesn't Show Closed Disputes
(Doc ID 750504.1)
Last updated on OCTOBER 27, 2021
Oracle Advanced Collections - Version 22.214.171.124 to 126.96.36.199 [Release 11.5.10] Information in this document applies to any platform.
FORM:IEXRCALL.FMB - IEX Startup Form
When there are only cancelled or closed disputes for a customer, they do not show on the History/Disputes tab. However, when there is one open dispute request, all the former disputes show on the History/Disputes tab.
Steps To Reproduce: 1) Create Dispute for a Transaction 2) Close Dispute 3) Go to History screen > Dispute not Shown 4) Create another Dispute for the same Transaction 5) Go to History screen > Both Dispute appears
Business Impact: Users can not trust the dispute history
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