IEXRCALL: Dispute History Doesn't Show Closed Disputes (Doc ID 750504.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
FORM:IEXRCALL.FMB - IEX Startup Form

Symptoms

When there are only cancelled or closed disputes for a customer, they do not show on the History/Disputes tab.
However, when there is one open dispute request, all the former disputes show on the History/Disputes tab.

Steps To Reproduce:
1) Create Dispute for a Transaction
2) Close Dispute
3) Go to History screen > Dispute not Shown
4) Create another Dispute for the same Transaction
5) Go to History screen > Both Dispute appears

Business Impact:
Users can not trust the dispute history

Cause

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