IEXRCALL: Dispute History Doesn't Show Closed Disputes
Last updated on NOVEMBER 22, 2016
Applies to:Oracle Advanced Collections - Version 184.108.40.206 to 220.127.116.11 [Release 11.5.10]
Information in this document applies to any platform.
FORM:IEXRCALL.FMB - IEX Startup Form
When there are only cancelled or closed disputes for a customer, they do not show on the History/Disputes tab.
However, when there is one open dispute request, all the former disputes show on the History/Disputes tab.
Steps To Reproduce:
1) Create Dispute for a Transaction
2) Close Dispute
3) Go to History screen > Dispute not Shown
4) Create another Dispute for the same Transaction
5) Go to History screen > Both Dispute appears
Users can not trust the dispute history
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