Contract Terms Library Clauses and Templates Submitted for Approval Fail With Status 'Rejected' (Doc ID 751097.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 07-Aug-2015***


Symptoms

When attempting to submit Clauses and Templates for approval from Contract Terms Library, they fail with the following error: STATUS 'REJECTED'

The issue can be reproduced at will with the following steps:
Responsibility: Service Contracts Manager
1.  Contract Terms Library > Contract Template > create template or clause > submit for approval
2. Query the template Status shows as 'Rejected'.

Expected to be 'Approved' or 'Submitted for Approval' with notification sent

Due to this issue, no contract template with sell and or intent are approved.

Cause

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