Interaction Center: ICSM: jtf.cache.CacheManager warning when Starting the ICSM Server (Doc ID 752414.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Advanced Inbound Telephony - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 13-02-2015***


Goal

The following error is reported when starting the ICSM Server:

Exception in static block of jtf.cache.CacheManager. Stack trace is:
java.lang.NoClassDefFoundError: oracle/fnd/util/AppsConcurrentHashMap
at oracle.apps.jtf.cache.CacheManager.initCache(CacheManager.java:641)
at oracle.apps.jtf.cache.CacheManager.<clinit>(CacheManager.java:390)

The ICSM Server does however start successfully and is fully functional.

Solution

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