FRM-40212: Invalid Value For Field C_INT_REFERENCE_NUMBER Error In Charges Tab.
(Doc ID 752976.1)
Last updated on MAY 19, 2020
Applies to:Oracle Teleservice - Version 12.0.4 to 12.0.4 [Release 12]
Information in this document applies to any platform.
In R12, migrated Service Requests with Charges, produce the following error in the Item Instance tab of the Charges Tab:
FRM-40212: Invalid value for field C_INT_REFERENCE_NUMBER .
Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Customer Support responsibility -> Service requests ->Find Service Request
2. Select an Open Service Request, go to the Charges Tab ->Item Instance Tab
3. Error appears.
Upgrade to Release 12.
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