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UOM field disappears and the Quantity field becomes blank on HTML debrief after adding Amount (Doc ID 753111.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.
This problem can occur on any platform.


Problem Statement:

"UOM" field disappears and the "Quantity" field becomes blank in HTML Debrief screen on adding Amount for expense lines

Steps to replicate
- Login to FSTP
- Create a service request
- Keep the task status and the assignment status "Working"
- Navigate to dispatch center and Open the task
- Right click the task no. and select debrief
- On the debrief screen add a new labor row
- Then add another new row in the expense.
- Add the "Amount" it will be observed that UOM field disappears and the quantity field become blank




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