OEXOEORD-Enter RMA-Quantity Reduced-'You must specify a reason to change ordered quantity'

(Doc ID 753850.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Order Management - Version to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 28-Feb-2013***
***Reviewed for currency 02-MAR-2015***


-- Problem Statement:
On in Production:
When attempting to reduce the quantity on the Return Material Authorizations (RMA), the following error occurs:

'You must specify a reason to change ordered quantity'.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Step 1: We have created an Order for two quantity & order was shipped and closed.
Step 2: We have created a Return Order (RMA) against the same.
Step 3: After changing the Quantity from 2 to 1, and while saving, we got an Error message : 'You must specify a reason to change ordered quantity'.
Note: The Return Reason was already there as Cancellation.


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