OEXOEORD-Enter RMA-Quantity Reduced-'You must specify a reason to change ordered quantity' (Doc ID 753850.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 28-Feb-2013***
FORM:OEXOEORD.FMB - Sales Orders
***Reviewed for currency 02-MAR-2015***

Symptoms

-- Problem Statement:
On 11.5.10.2 in Production:
When attempting to reduce the quantity on the Return Material Authorizations (RMA), the following error occurs:

ERROR
'You must specify a reason to change ordered quantity'.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Step 1: We have created an Order for two quantity & order was shipped and closed.
Step 2: We have created a Return Order (RMA) against the same.
Step 3: After changing the Quantity from 2 to 1, and while saving, we got an Error message : 'You must specify a reason to change ordered quantity'.
Note: The Return Reason was already there as Cancellation.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms