Unable To Send Documents. (Doc ID 754799.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5 to 5.5
This problem can occur on any platform.

Symptoms

-- Problem Statement:
On OTM 5.5.05, When Attempting to Send Documents from the Document Manager, using the Send Document Action, no e-mail is sent to the Recepient

Steps to Reproduce:

1. In OTM, go to Business Process Automation - Document Management - Document Manager

2. Search for a dcoument and select it

3. Click on Actions - Send Document, Provide a Contact ID and Choose E-mail as Communication Method

4. The e-mail to the contact is never sent


Cause

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