Emails Within Email Center Are Unavailable To An Agent Who Has Re-Routed The Email
(Doc ID 754935.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Email Center - Version 188.8.131.52 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Customer wishes for any email re-routed to another queue/classification to be visible to all Agents assigned to that queue/classification regardless of whether or not they were responsible for the re-queue.
The functionality of the product is such that the Agent who re-routes the Email will no-longer have access to the email.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document