Emails Within Email Center Are Unavailable To An Agent Who Has Re-Routed The Email
(Doc ID 754935.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Email Center - Version 18.104.22.168 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Customer wishes for any email re-routed to another queue/classification to be visible to all Agents assigned to that queue/classification regardless of whether or not they were responsible for the re-queue.
The functionality of the product is such that the Agent who re-routes the Email will no-longer have access to the email.
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