My Oracle Support Banner

Approve Invoice Manually Failed In New Domain (Doc ID 754988.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Freight Payment, Billing, and Claims - Version: 5.5 to 5.5
This problem can occur on any platform.

Symptoms

-- Problem Statement:
On 5.5, When attempting to manually approve an Invoice in a newly created sub-domain as ADMIN
user, the following error occurs:
However, when logging as the ADMIN user of the Parent domain of the Sub-domain, the approval of
the invoice is performed correctly
ERROR
Could not approve invoice <INVOICE ID>
Manual Appoval failed - could not establish signing authority values.Please see log for details.
No signing Authority values have been set for the user
ejb.InvoiceSigningAuthority record not found pk=<USER ID>
Could not Retrieve INVOICE_SIGNING_AUTHORITY(s)

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a new sub-domain and login as ADMIN user
2. Create an Invoice and try to manually approve the invoice
3. See the error being shown in the screen

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot approve invoice and create vouchers

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Cause
  Solution

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process, and therefore has not been subject to an independent technical review.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.