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Approve Invoice Manually Failed In New Domain (Doc ID 754988.1)

Last updated on JULY 20, 2024

Applies to:

Oracle Freight Payment, Billing, and Claims - Version 5.5 to 5.5 [Release 5.5]
Information in this document applies to any platform.
This problem can occur on any platform.


-- Problem Statement:
On 5.5, When attempting to manually approve an Invoice in a newly created sub-domain as ADMIN
user, the following error occurs:
However, when logging as the ADMIN user of the Parent domain of the Sub-domain, the approval of
the invoice is performed correctly
Could not approve invoice <INVOICE ID>
Manual Appoval failed - could not establish signing authority values.Please see log for details.
No signing Authority values have been set for the user
ejb.InvoiceSigningAuthority record not found pk=<USER ID>

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a new sub-domain and login as ADMIN user
2. Create an Invoice and try to manually approve the invoice
3. See the error being shown in the screen

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot approve invoice and create vouchers


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