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Create order from subscription contract concurrent program errors (Doc ID 755911.1)

Last updated on JULY 02, 2019

Applies to:

Oracle Service Contracts - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

Running the concurrent program "Contracts Subscription Fulfillment Program" spawns the "OKS Order Creation from a Contract concurrent program". This program completes in Error status and the following is found in the log file:

==================================
Error while creating order:
Return status: U
==================================

Message : OKS_K2O_ORDTYP

Message : Program Error: An unexpected error was encountered.

Error code - &ERROR_CODE
Error message - &ERROR_MESSAGE

Action: Contact your system administrator.

Message : Encountered unexpected error in Package OKS_OC_INT_KTO_PVT Procedure CREATE_O_FROM_K

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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