Service: How to Utilize Attributes and Extensible Attributes within Service Request
(Doc ID 756745.1)
Last updated on APRIL 25, 2023
Applies to:
Oracle Customer Care - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]Oracle Customer Support - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Oracle Teleservice - Version 11.5.9 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.
Oracle Service - Version: 11.5.9 to 12.0.6
Oracle Citizen Interaction Center - Version: 11.5.9 to 12.0.6
CUGSRATC.fmb
Goal
Question 1:
In Pre-Release 12:
Is it possible to limit a Service Request Attribute to numeric entries only in Teleservice?
The Attribute is free text and it needs to be set to compulsory numeric insertion as opposed to text insertion.
Question 2:
Has this changed in Release 12?
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Goal |
| Solution |