Sales Order Error: 'Not a valid service item for the reference item entered'
(Doc ID 757213.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.
When attempting to enter a Sales Order that includes a Service Item, the following error occurs:
Not a valid service item for the reference item entered. (ATTRIBUTE=Ordered Item).
The issue can be reproduced at will with the following steps:
1. Navigate to Orders, Returns -> Sales orders using the Order Management responsibility.
2. Create an order line for a service.
3. Open the Services tab. Enter the following information:
Service Reference Type = Customer Product
Service Ref Cust Prod = select entry from list of values
The error occurs when the product is selected.
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