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Sales Order Error: 'Not a valid service item for the reference item entered' (Doc ID 757213.1)

Last updated on AUGUST 07, 2021

Applies to:

Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.


When attempting to enter a Sales Order that includes a Service Item, the following error occurs:

Not a valid service item for the reference item entered. (ATTRIBUTE=Ordered Item).

The issue can be reproduced at will with the following steps:

1.  Navigate to Orders, Returns -> Sales orders using the Order Management responsibility.

2.  Create an order line for a service.

3.  Open the Services tab.  Enter the following information:

Service Reference Type = Customer Product
Service Ref Cust Prod = select entry from list of values

The error occurs when the product is selected.


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