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Receipt Workbench Issue: Processing Refund Raises Error: ORA-01403: no data found (Doc ID 757270.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle Payables - Version 12.0.1 to 12.1.0 [Release 12.0 to 12.1]
Oracle Receivables - Version 12.0.1 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Oracle Receivables - Version: 12.0.1 to 12.1
This problem can occur on any platform.

Symptoms

Attempting to process a Refund via the Receipts Application form raises the error:

ORA-01403: no data found
FRM-40735: ON-INSERT trigger raised unhandled exception ORA-06502

The debug log shows the following messages:

1 Errors found interfacing data to AP ...
NO TERMS INFO
arp_app_pkg.fetch_p()+


Further, if you setup the option for Refund Request, only the default term is being considered. The refund Payment request is created without Pay Group or Payment Priority

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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