Receipt Workbench Issue: Processing Refund Raises Error: ORA-01403: no data found

(Doc ID 757270.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Oracle Payables - Version 12.0.1 to 12.1.0 [Release 12.0 to 12.1]
Oracle Receivables - Version 12.0.1 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Oracle Receivables - Version: 12.0.1 to 12.1
This problem can occur on any platform.


Attempting to process a Refund via the Receipts Application form raises the error:

ORA-01403: no data found
FRM-40735: ON-INSERT trigger raised unhandled exception ORA-06502

The debug log shows the following messages:

1 Errors found interfacing data to AP ...

Further, if you setup the option for Refund Request, only the default term is being considered. The refund Payment request is created without Pay Group or Payment Priority


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