Sales Order Was Hold Even If There Is No Exceed Of Credit Limit

(Doc ID 757898.1)

Last updated on NOVEMBER 19, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 23-Oct-2013***

Symptoms

-- Problem Statement:
On 11.5.10 in Production:
Find that order goes on hold though credit is not exceeded.
The message received when booking the order is: 
      Bill to Site hold applied against line 1
or
      Hold applied based on customer

And in the Process Messages window:
     A hold prevents booking of this order.   

Cause

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