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Business Monitor Search Retains The Refined Query Result Instead of The Original Result. (Doc ID 758731.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Transportation Management - Version 5.5.04 to 5.5.04.05 [Release 5.5]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:
On 5.5.4.02, In Business Monitor result screen, if 'Refine Query' is done for another query criteria and the business monitor results were seen for the original query again, the 'Refine Query' results appear instead.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1- Navigate to Configuration and Administration > Preferences > Manage Business Monitors
> create a business monitor as follows:

- Screen Set: BUY_SHIPMENT
- Query ID: SHIPMENT
- Saved Query ID: A Shipment Saved Query to query a set of Shipments for Example.

Assign the Business Monitor to an User Preference

2- Log on as the User With that Preference and click on "b" sign to get the Business Monitor screen open > Click on the "number of returned shipments.

See the shipment screen result with the number of records shown in the Business Monitor Results screen.

3- From the same shipment result screen > Click on "Refine Query" button > go to "Transport" tab and search for shipments with a Transport Mode and Click search > You will get new screen with 16 records for example > Close that screen.

4- Go again and Click on "b" sign to get the Business Monitor screen open > Click on the Number Matching column for Business Monitor Saved Query.

The shipment screen result with results of the query that filtered the results based on Transport Mode is displayed and not the Results of the Business Monitor Saved Query

NOTE: One has to logout and login again to revert back to the original value.


Cause

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In this Document
Symptoms
Cause
Solution
References


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