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Unable To Delete Expense Line Or Material Line In cslquickdebrief.jsp (Doc ID 759014.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

In cslQuickDebrief.jsp when deleting an Expense, Labor, or Material debrief that have the Task status as "Assigned", the following error occurs:

oracle.apps.jtm.common.ASLException: Failed to delete

The error is also displayed in the general Debrief Form:

Total errors: 3
Exception in TableWebBean::processDelete()Failed to delete
Exception in processoracle.apps.jtm.common.ASLException: Failed to delete
Failed to delete


Steps To Reproduce:

1. Install OMFS on a client.
2. Log a Service Request / Task.
3. Assign this task to the technician used for installation.

In OMFS:
1. Synchronize.
2. Navigate to the task assignment availing of the status 'Assigned'.
3. Hit Quick Debrief (or use the Debrief functionality from the main debrief form).
4. Enter an expense line.
5. Select the entered line.
6. Click on Delete selected.
Next, the error message is displayed.
This is also the case when you query a task assignment availing of the status 'Assigned', and try to
delete an existing expense line. The same error message is displayed. The same problem as described above is also occurring for Material Reporting.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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