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How To Give A Response To Message Sent From Service Request? (Doc ID 759285.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 11.5.10 to 12.0.4 [Release 11.5 to 12]
Information in this document applies to any platform.


An e-mail is sent from an SR. From menu Tools / Send Message is selected.
1. How should a response be given?

2. Can the response be provided in the form when you queried the messages? NAV Tools/View message.
This shows window Message History.


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