Error Message: 'X' Is Not a Valid Role or User Name (Doc ID 759598.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When attempting to create an order for Order Flow - Return with Approval,
the following error occurs:

ERROR

Error Message from Workflow Status Monitor:
Workflow Errors: OEOH, 441972
Failed Activity Utility - Set Notification Approver
Activity Type Function
Error Name WFNTF_ROLE
Error Message 3205: 'FND_RESP660:50398' is not a valid role or user name.
Error Stack Wf_Engine.SetItemAttrText(OEOH, 441972, NOTIFICATION_APPROVER, FND_RESP660:50398)
.Set_Notification_Approver(OEOH, 441972, 32030, RUN)
Wf_Engine_Util.Function_Call(OE_ORDER_WF_UTIL.SET_NOTIFICATION_APPROVER, OEOH, 441972, 32030,RUN)

Steps To Reproduce:
 
1. Order Management Super User
2. Orders, Returns > Sales Order
3. Enter sales order for Order Flow - Return with Approval type
4. Book order and receive the error

Cause

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