My Oracle Support Banner

Diagnosing Forms Mouse Focus Problems Using JRE (Doc ID 760250.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Oracle E-Business Suite Technology Stack - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


With the move to using the Sun Java Runtime Environment (JRE) on the client desktop instead of Oracle's Jinitiator for E-Business Suite Release 11i (Release 12 only uses Sun's JRE), some users are reporting intermittent or random problems with maintaining cursor focus when using the mouse whilst, in the main, keyboard navigation works as normal.

The aim of this article is to raise awareness, knowledge and understanding of what have now been commonly termed as "Forms Focus Issues" or "Focus Issues" in E-Business Suite R11i and R12. It will do so by providing information on how to diagnose, analyze, and debug this type of problem.

Before proceeding please note the following points:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 What is a Focus Issue?
 Why are Focus Issues Experienced?
 Symptoms Indicating a Loss in Focus
 Strategy for Investigating and Resolving Focus Issues
 The Right Checks to Ensure it's a Focus Issue
 Fixing Known Focus Issues
 Determining the Current Forms Version and MLR Patch (Release 11i)
 Determining the Current Forms Version and MLR Patch (Release 12)
 Setting Expectations on Results After  MLR Patch Application
 Gathering the Right Information
 Debugging Steps for Focus Issues
Reporting a Focus Loss to Oracle Support Services

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.