Cannot Add Banking Info To Customer-External Bank Account Already Exists

(Doc ID 760274.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.


When attempting to add a bank account, the following error occurs.

"The external Bank Account already exists
Primary Account Owner of the Account is Sidall, Gloria (12737)"

The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables
2. Navigation:  Customers > Customers
3. Go to Account Details
4. Add a bank account


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