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Incorrect Snapshot Format Error When Viewing RIQ Cost (Doc ID 760576.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5.04.01
This problem can occur on any platform.

Symptoms

When trying to view RIQ result cost details for a LTL or PARCEL rate offering, an error similar to this is thrown:

Error! Incorrect snapshot format. Expecting ProfileSnapshot. No detail generated

Shipment Total Dimensional Weight is used as selector.

this happens when one

1. Launches the RIQ
2. Enters the query data (Ship From Location, Ship To Location, Ship Unit, Ship Unit Count,
Commodity Code, Packaged Item ID, Weight, Volume, Length, Width, Height, Value)
3. Clicks 'find rates'.
4. In the results screen, drills down to the cost details using Shipment Total Dimensional Weight
as the selector.

Thus, the cost detail information is unavailable to the user.

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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