java.lang.NullPointerException When Requesting Help (salesrep) From Istore
(Doc ID 760824.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle iStore - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
This problem can occur on any platform.
-- Problem Statement:
When attempting to Request Help from an existing cart in iStore, the following error occurs:
The application is currently not available or an unexpected error has occurred. Please try again later.
If this message persists, please contact the system administrator.
View Source shows the following:
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Login to iStore as existing user with customer account
2. Create shopping cart
3. From shopping cart screen, select "Actions > Request Help"
4. Enter request help information and click submit
5. Error occurs
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In this Document