Unable to Assign an Auto-created Task to a Resource

(Doc ID 761788.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Teleservice - Version 12.0 to 12.1.2 [Release 12 to 12.1]
Information in this document applies to any platform.
Oracle Service - Version: 12.0
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Goal

When a Service Request is created with Auto-Task Creation, the Service Request Owner and the Task Owner are automatically picked up by Assignment Manager based on the Territory Definition.

However, the Task Assignee field remains blank.

Solution

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