Last updated on AUGUST 30, 2016
Applies to:Oracle Teleservice - Version 12.0 to 12.1.2 [Release 12 to 12.1]
Information in this document applies to any platform.
Oracle Service - Version: 12.0
When a Service Request is created with Auto-Task Creation, the Service Request Owner and the Task Owner are automatically picked up by Assignment Manager based on the Territory Definition.
However, the Task Assignee field remains blank.
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