Customer Form Error: Navigation Across Customer Standard Leads To "You have encountered an unexpected error" (Doc ID 761838.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.
This problem can occur on any platform.


Symptoms

While navigating through Customer Standard pages user encounters the error page which states

The following error message appears:
You have encountered an unexpected error. Please contact the system administator for assistance.
Click here for exception details.

Relevant portion from stack trace
java.lang.NullPointerException
at
oracle.apps.ar.hz.components.account.site.server.HzPuiAccountSiteAMImpl.initBillToLocationsVO(HzPuiA
ccountSiteAMImpl.java:1336)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:190)
at
oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:7
20)
at
oracle.apps.ar.hz.components.account.site.webui.HzPuiAcctSitePurposesCO.initBillToLocations(HzPuiAcc
tSitePurposesCO.java:541)
at
oracle.apps.ar.hz.components.account.site.webui.HzPuiAcctSitePurposesCO.performQueriesPR(HzPuiAcctSi
tePurposesCO.java:174)
at
oracle.apps.ar.hz.components.base.webui.HzPuiTableBaseCO.customProcessRequest(HzPuiTableBaseCO.java:
223)
at oracle.apps.ar.hz.components.base.webui.HzPuiBaseCO.processRequest(HzPuiBaseCO.java:159)


Steps To Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers

The Simple Search Customer page shows up.

 

Cause

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