Refund Issue: Canceling a Payables Invoice Created from a Refund Process Does Not Unapply the Corresponding Refund Application or Re-open the Credit Memo in Receivables (Doc ID 761993.1)

Last updated on APRIL 30, 2020

Applies to:

Symptoms

In Release 12, you created a refund by either of the following methods:

• Applied a receipt to the Refund activity - which creates an Invoice in Payables
• Or you went directly into Payables to create a refund for an open Credit Memo in Receivables

When the Invoice in Payables that is associated to the refund is canceled, the corresponding refund application or credit memo in Receivables is not properly re-instated. For the receipt application, it still remains applied to the Refund whereas this should be automatically unapplied. For the credit memo, it stays closed instead of getting re-opened.

Steps to Reproduce for the Receipt Application scenario:

Responsibility: Receivables Manager
Navigation: Receipts > Receipts

1. Enter a new receipt, method manual, receipt number, amount, operating unit, customer, remittance bank.
2. Click apply, In Apply to, pick Refund
3. Save
4. If no payment method is established, you need to provide this information in Refund attributes, which would become visible after saving.
5. Select the payment method as Check.
6. Save, click on refund status, it would show the Payables Invoice number.

Responsibility: Payables Manager
Navigation: Invoices > Entry > Invoices

1. Query the invoice  from step 6
2. Cancel the Invoice
3. Save

Responsibility: Receivables Manager
Navigation: Receipts > Receipts

1. Query the Receipt Created
2. Click on Applications and note that the Refund application is not unapplied.

Cause

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