Service: How to link an inventory item with a Service request in Related Objects tab from SERVICE REQUEST form? (Doc ID 762190.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Dec-2013***


Goal

This Document describes how to create an Object Type that can be used within the Service Request (or Contact Center) form to make a link to an existing Inventory item . In other words the Object appears in the Related Object section and a double click will open the Inventory item  within the Inventory item form

 

Solution

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