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Service: How to link an inventory item with a Service request in Related Objects tab from SERVICE REQUEST form? (Doc ID 762190.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

This Document describes how to create an Object Type that can be used within the Service Request (or Contact Center) form to make a link to an existing Inventory item . In other words the Object appears in the Related Object section and a double click will open the Inventory item  within the Inventory item form

 

Solution

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In this Document
Goal
Solution

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