My Oracle Support Banner

Creating Work Order and Searching For Projects Results In 'You Have Encountered An Unexpected Error. Please Contact System Administrator For Assistance' (Doc ID 762542.1)

Last updated on AUGUST 03, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.0.1 to 12.0.3 [Release 12]
Information in this document applies to any platform.

Symptoms

On 12.0:
When attempting to search for project numbers (via magnifying glass) while creating a new work
order screen, the following error occurs:

ERROR
'You Have Encountered An Unexpected Error.  Please Contact System Administrator For Assistance'

The issue can be reproduced at will with the following steps:

Maintenance Super User responsibility
Self-serve
Work Orders
Create New Work Order
Hit magnifying glass on project field to search for project
On the search & select, anything entered here ends in error
We have tried %maint%, %out%, %MAINT%, %

Changes

Upgrade to 12.0.4

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.