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Material Lines In The Debrief Disappear After Applying in Field Service Technical Portal. (Doc ID 762827.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Field Service - Version 12.0.0 to 12.1 [Release 12]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

In the Field Service Technician Portal (FSTP)Page, when querying a Debrief Task and attempting
to add a Material Line, after clicking Apply, the line does not appear on the page.

Expected Behaviour:
Expect the new line to appear on the page under the Material section where it was created.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigate to the Debrief form for any Task.
2. Click the Add Another Row button under the Material section
3. Enter required information
4. Click Apply
5. Issue occurs: The material does not show after clicking apply.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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