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PRINT PREVIEW PDF/XML OUTPUT MISSING LOGO IN AN SSL/DMZ ENVIRONMENT (Doc ID 763318.1)

Last updated on APRIL 22, 2019

Applies to:

Oracle Application Object Library - Version 11.5.10.0 to 12.2 [Release 11.5 to 12.2]
Oracle E-Business Suite Technology Stack - Version 11.5.10.0 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Purpose

Under responsibilities such as Bill Presentment Superuser, with navigations such as "print preview", a PDF file such as an invoice is generated entirely on the web tier without any involvement of the concurrent managers.  In some of these cases, company logos or other image files do not appear when the navigation is run from the external tier, but do appear as intended when the navigation is run from the internal tier.

This troubleshooting paper will cover an example case history in an advanced topology where numerous troubleshooting methods are illustrated.  The reader should find these methods valuable enough to apply to many other situations where a URL is called by a JVM and therefore this note has been made part of the DMZ troubleshooting series.  While no topology is necessarily typical, the topology for this example was setup to illustrate troubleshooting concepts that relate to the majority of topologies seen by the author.

It is presumed that the reader will already have a fundamental understanding of advanced topologies and will have read and understood the following notes for background information:

<Note:217368.1>-Advanced Configurations and Topologies for Enterprise Deployments of E-Business Suite 11i
<Note:287176.1>-DMZ Configuration with Oracle E-Business Suite 11i
<Note:364439.1>-Tips and Queries for Troubleshooting Advanced Topologies
<Note:460564.1>-Hints and Tips for Troubleshooting the URL Firewall

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Introduction
 Example Topology
 Example Navigation (Vision Demo)
 Obtaining Relevant Logfiles
 Testing URL Connectivity Using "curl"
 Importing SSL Certificates into the JDK's Trusted Certificate Store
References

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