How to Change Ownerhsip/Location of Child Item Sold to Third Party (Doc ID 763937.1)

Last updated on DECEMBER 04, 2019

Applies to:

Goal

Service Reps receive phone calls from 3rd parties that have bought items from a Distributor that the customer originally shipped the item to as part of an 'Component-of' assembly. The Service Rep cannot change the ownership or location of the child item while its still a component of the original assembly.  How can the Service Rep go about changing the ownership and location of this child item so that they can complete the Service Request and repair the item for the new owner?

Solution

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