Order Import Fails With Error Customer Po Number Referenced By Another Order. (Doc ID 778895.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When attempting to import a Sales Order using the Order Import concurrent process, the following error occurs:

ERROR
Error This Customer's PO Number is referenced by another order

STEPS
1. Login as Order Management responsibility
2. Go to Order Import Correction form where the order sits. Click Import.
3. Get the error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms