My Oracle Support Banner

Customer Form Error: When Update Customer Name Error is Raised: java.lang.NullPointerException at (Doc ID 779028.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Receivables - Version 12.0.5 and later
Information in this document applies to any platform.


When trying to update a customer name in R12 Customers screen, the following error is received:

Error Page
You have encountered an unexpected error. Please contact the System Administrator for

Exception Details:
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(

## Detail 0 ##
java.lang.NullPointerException at
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invok(
at java.lang.reflect.Method.invoke(

Steps to Reproduce:

Receivables Manager
Navigation: Customer > Customers
Find any customer
Make a change to the Customer Name
Save. The error appears.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.